What we agree on

What My Orbyn is

A digital card for your business: an address of your own, your buttons, your contact to save, your QR code, and a dashboard where you see how many people open it, what they tap, and who left you their number to call back.

If you ask for it, your card can carry a button to your Google profile and your real Google rating, read every morning, and from your dashboard you can send a customer the link to leave you a review.

It is a service for businesses and for people who work for themselves. To sign up you must be 18 or older and able to bind your business.

What it costs and how it is charged

Card: $9.99 a month. You pay it in your dashboard or payment link, in US dollars, plus any applicable taxes. If you already had a plan with reviews, you keep it at its price for as long as you stay on it.

Stripe charges your card when you start and every month on the same date, until you cancel. There is no setup fee and no fixed-term contract.

If a price changes, we email you at least 30 days before, and the change never touches a month you already paid for.

Separate work (setting up your Google profile, physical cards with a chip, photos) is quoted in writing before it is done. Each quote says what it costs, when it is charged and whether it is refundable.

Trial and draft

If you build your card at myorbyn.com/start, you build it for free and it is not published until you pay. Until then only you can see it.

If we gave you a trial, it lasts 7 days. When it ends, your card pauses on its own: a trial never turns into a charge unless you turn on payment.

If a payment fails

Stripe retries the charge. If it still hasn't gone through after 7 days, your card pauses: it stops opening until it is paid. Nothing is deleted and there is no late fee.

Pay and it comes back on its own, exactly as it was.

Cancellation and refunds

You cancel from your dashboard, any day you want, without calling anyone and without giving a reason.

The month you already paid for is served in full: the service runs to the last day of that month and you are not charged again. That is why a month already under way is not refunded.

What does get refunded, in full, is a charge made by mistake or a charge made twice: tell us and we refund it within five business days at most.

What is on you

The link to your dashboard is your key: whoever has it gets in. Don't publish it. If it leaks, tell us and we change it that day.

What you put on your card (your logo, your photos, your text, the names and phone numbers of your team) must be yours or you must have permission to use it. You give us permission to show it on your card and your links while you are a client, and to show your card as an example of our work, unless you ask us not to.

When you call or write to someone who left you their number, or send your card by WhatsApp or text message, you do it under your own rules: respect anyone who asks you to stop.

If someone makes a claim against us over something you published or how you used the service, that claim is yours and you answer for it.

What is not allowed

Nothing illegal, nothing passing itself off as another business or another person, and nothing you have no right to publish.

The service can't be used to write your own reviews, buy them, offer something in exchange for a review, or ask anyone for a rating they didn't feel.

If it happens, we switch off only what is needed and tell you the same day, with the reason: if the problem is one button on your card, that button goes and not the whole service. If it is serious or repeated, we may close the account. If it was our mistake, it goes back on and we credit you the days.

Real reviews

We don't guarantee any number of reviews, any rating or any position in any search engine. What we guarantee is that every one of your customers is asked the same way, and that the number you see is the one Google publishes.

Choosing who to ask for a review based on how it went is against Google's rules, and the FTC penalizes hiding bad reviews. That option does not exist in My Orbyn and never will.

What belongs to whom

Your brand, your content and your Google reviews are yours.

The software, the card designs, the templates and the My Orbyn brand are ours. Your address (your-business.myorbyn.com) is yours to use while you are a client, and while you are, we give it to no one else.

If you leave

Everything stops: you are not charged again, your card stops opening, and the QR codes and links you already handed out stop leading to it.

Your reviews are never touched: they live on your Google profile, not here.

We keep your data in case you come back. If you ask us to delete it, we delete it within 30 days at most, except the record of what you paid, which tax law requires us to keep.

How far we answer

The service is provided as it is. We do everything reasonable to keep it up at all times, but it depends on others (the network, Google, WhatsApp, email) and we can't promise it will never go down. What is on us is fixing it fast.

To the extent the law allows, if something goes wrong we answer up to what you paid us over the last twelve months, and not for profits you didn't make or for indirect damages.

If this changes

If these terms change, they change here, with a new date. If the change genuinely affects you, we email you at least 30 days before; if you don't agree, cancel before that date and you won't be charged under the new rules.

If we remove something you are paying for, you can cancel and we refund the part of the month you didn't use.

Who you are contracting with

My Orbyn is the brand. The company is Neutron Studio LLC, of Florida: it is the one that charges, answers and signs this. For any formal notice, hello@myorbyn.com.

You accept these terms when you create your account, pay for your plan or use the service. They are the whole agreement between us about the service; if any part were not valid, the rest still stands.

They are governed by the laws of Florida, and anything that had to be settled before a judge gets settled in Lee County.